Data Deletion

Last updated: August 27, 2026

This page explains how to have your personal data stored by ai.topsmm.uz (operated by TOPSMM LLC) deleted — including data related to your Instagram connection.

1. Fastest way — disconnect Instagram from the cabinet

This immediately deletes your Instagram access token from our database:

1. Log in to the cabinet → Channels section.
2. On the Instagram card, click "Disconnect".

Instantly: the Instagram/Facebook access token, and the connected page/account ID and name, are permanently deleted from our database. This is an immediate, self-service action.

2. Full deletion request — via support

To delete your message history, account information, or your entire account, email support@topsmm.uz from your registered email address with the subject "Data Deletion Request".

Data that will be deleted:

• Instagram/Facebook access tokens (if still connected);
• Instagram/Facebook account ID, username, and other profile data;
• stored Direct message and post-comment history;
• AI agent settings and knowledge base;
• cabinet account (email, name) — when full account deletion is requested.

Requests are completed within 30 calendar days. You will receive a confirmation email at your registered address once complete.

Exception: accounting records such as payment receipts/transactions may be retained beyond a deletion request for as long as required by Uzbekistan law, and will not be used for any other purpose during that period.

3. Automatic deletion — via Instagram

If you remove the "ai.topsmm.uz" app under Settings → Apps and websites in your Instagram (or Facebook) settings, Meta sends us a signed data-deletion callback. We verify its signature and automatically delete the data tied to that Instagram account:

• the Instagram access token;
• the Instagram account ID and username;
• Direct message and post-comment history received through that account;
• knowledge base collected from that account (bio, post captions).

After the request you receive a confirmation code and a status URL — ai.topsmm.uz/ig/data-deletion/status?id=<code> — showing the deletion status ("In review" or "Completed").

4. Important note

Deleting your data from our system does not delete your Instagram/Facebook account itself. To delete your Instagram/Facebook account entirely, use Meta's own account settings.

5. Contact

Questions: support@topsmm.uz. See also: Privacy Policy, Terms of Service.